Refund policy

At auraglowbyhamda, your satisfaction is our top priority. While every product is meticulously checked before dispatch, we understand concerns may arise. We've outlined our simple policy to ensure a smooth resolution process.

1. Damaged Product Claims (The 24-Hour Rule)

If your order arrives damaged, here is what you need to do:

  • Action Required: You must provide a clear, uncut unboxing video of the product.

  • Time Limit: Share the video proof with us within 24 hours (1 day) of receiving your order.

  • Crucial Note: Claims submitted without video proof will regrettably not be accepted.

2. Product Quality Concerns (The 3-Day Window)

If you have a genuine concern regarding the quality of the product (not damage during transit):

  • Time Limit: You must notify us of the issue within 3 days of receiving your order.

  • Important: Complaints raised after this 3-day timeframe will not be eligible for consideration.

3. Refund & Exchange Policy

We are committed to resolving issues via exchange:

  • Refunds: No refunds are provided under any circumstances.

  • Exchanges: Only exchanges are permitted once your claim has been fully verified and officially approved by auraglowbyhamda.

4. The Exchange Process

Once your claim is approved, follow these steps for the exchange:

Step Detail Responsibility
1. Return Shipping You must cover the shipping cost to send the product back to our warehouse. Customer
2. Inspection We will receive and carefully inspect the returned product to confirm the approved claim. auraglowbyhamda
3. Dispatch Upon successful inspection, we will dispatch the replacement product. auraglowbyhamda
Replacement Item The exchange will be for the same item. If the original item is unavailable, we will offer a suitable alternative. auraglowbyhamda

5. Final Important Notes

To ensure your exchange is successful, please note the following conditions:

  • Original Condition: Products must be returned in their original packaging.

  • Ineligibility: Any product that is tampered with, used, or incomplete will automatically be disqualified for exchange.

  • Final Discretion: auraglowbyhamda reserves the absolute right to accept or reject any claim based on the evidence provided and the outcome of the product inspection.